A Quote about the CCO Council from Rudy Vidal
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The Chief Customer Officer Council helps you avoid experimenting at customers’ expense and achieve solid customer results—faster.

The CCO is the most fragile, with an average tenure of only 26 months. As part of this unrivaled peer network, you can share best practices that help you drive more profitable customer behavior, create customer-centric cultures, and help strengthen your leadership role. Every other member of the C-Suite has organizations and peer groups to help them be successful, shouldn’t you? 

Conversations with the CCO

Creating A Customer Culture: Changing the Rules to Compete for Customer Loyalty
CCO: Jeb Dasteel
September 14, 2010 | 2:00 PM ET

In this next episode of the Conversations with the CCO, Jeb Dasteel will tell us how Oracle has managed to engage everyone in a healthy, powerful competition on behalf of customers. He will also tell us how Oracle has minimized turf wars or protective custody battles over customer ownership. Especially valuable, Jeb will share how he created an environment where it is ok to experiment and fail, which enables significant customer breakthroughs.

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View All Conversations with the CCO

Additional Events

The CCO Summit

October 19-20, 2010
Open to all CCOs

If you are interested in becoming a member of the CCO Council and perhaps attending this and/or future events, please contact Curtis Bingham at 978-226-8675

View Archived Events

Resources

  • The Secret Weapon in Building Customer Strategy: The Chief Customer Officer - Read
  • How Vulnerable Are Your Customers? Five Keys to Protect Your Customer Assets - Read

CCO Council Blog

Losing the Trail

The mountain trail I had been climbing suddenly ended. I looked hard at every tree, turning in a slow circle, hoping to see the familiar...
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News & Updates

Chief Customer Officer Council Welcomes Four New Members - Executives from Lawson Software, Pacific Gas & Electric, SumTotal Systems and UniSource Energy/Tucson Electric Power are latest to join elite organization of C-level customer advocates. Read the Full Release

CCO of the Year

Jeb Dasteel
Senior Vice President and
Chief Customer Officer
Oracle
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Testimonials

Rudy Vidal - Member of the CCO Council"The CCO Council offers tremendous value to me, personally and professionally. The in-depth discussions are invaluable. I get immediate answers to my most pressing problems. I can learn from brilliant people what is working or not, without dragging my customers through my mistakes. With this collective wisdom, I am guaranteed to be successful!"

Rudy Vidal
Former CCO inContact and
VP Strategy, Panasonic

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