CCO Council Speaking Schedule
Executive Director Curtis N. Bingham is an in-demand speaker at leading customer industry events, and Council members often join him in the spotlight based on their unique expertise.
If the Council is speaking there, you know it’s a special event that you should attend. What’s more, the Council has secured a 20% discount for all who register from the Council’s website. So mark your calendars to attend the events below and enjoy special savings. More events will be added later in the year, so come back here often.
Speaking Accolades for Curtis N. Bingham
“Curtis is definitely not your usual speaker! Curtis' professional and unique approach to customer valuation held our very dynamic and demanding group spellbound. Once you experience Curtis' presentations you will figure out any way possible to make him an extension of your business.”
- Lisa K. Matthews | WPO, Boston Facilitator
“Curtis Bingham is the kind of speaker who audiences love. He is filled with great ideas about how you can improve your businesses through better intelligence. His insights are invaluable.“
- Suzanne Bates | Author of Speak Like a CEO
“Curtis’ passion and enthusiasm for his topic earned him a standing ovation!“
- Eva Doucette | VP, Customer Relationship Management Institute
“Curtis is the best speaker we’ve ever had!”
- Cliff Conneighton | Founder, The Marketing Roundtable
“A perfect 5/5 feedback rating—Curtis is excellent!”
- Bob Levy | Founder, Boston Product Management Association
“Curtis was superb! I strongly recommend Curtis to any group”
- Norman Daoust | President, Independent Computer Consultants Association
“Curtis is a gifted speaker who presents with a rare clarity, conviction and keen eye for the motivation of his audience.”
- Pamela Waite | VP of Programs, Society of Professional Consultants
CDM Media Customer Experience Summit
March 16-18, 2014
Venue TBA, Chicago IL
Keynote: Loyalty is Dead. Long Live Customer Engagement
CDM Media’s Customer Experience Summit brings together C-suite executives from across the enterprise to discuss the leading technologies that will shape the future of the industry in an intimate environment, away from commercially driven trade shows and conferences.
Customer engagement is the next evolutionary step beyond customer loyalty.
Defined as "the sum of activities that build positive connections between a company and its customers and result in greater involvement that positively impacts revenue" it is clear that engagement is more tangible - and therefore much easier to foster, to promote and most especially, to measure - than customer loyalty, leaving no doubt about its value or its ROI.
In this keynote, I'll provide examples of customer engagement programs and activities you can begin implementing as soon as you return to the office. As well, we'll work together to define how customer engagement can be deployed specifically within your company.
Past Speaking Engagements
NISE Service Leadership Conference
June (12-13) 14-16, 2012
Hilton Barbados Resort
Keynote – When Matter and Anti-matter Collide: Colossal Failures and Powerful Successes in Engaging Employees and Making Customers Matter
You can't have delighted customers with disgruntled employees. Just like matter and anti-matter, they cannot coexist. The business press is alive with the cataclysmic explosions that result when disgruntled employees destroy customer loyalty. Gallup estimates actively disengaged employees cost businesses more than $370B annually. In order to have loyal customers who buy and spend more you must start with the employees. This presentation describes how you can make customers matter and engage employees in the business of customer centricity.
The 4th Customer Experience Summit
May 21 - 23, 2012
Miami Marriott Biscayne Bay, Miami FL
Keynote - Making the Voice of the Customer Roar Through the C-Suite: Successfully Selling Customer Experience to the C-Level
In this presentation, Curtis shared the best practices and critical strategies for gaining powerful executive support for customer initiatives, and making the voice of the customer ROAR through the C-Suite.
WBR Next Generation Customer Experience Conference
March 26-28, 2012
Green Valley Ranch Resort & Spa, Las Vegas NV
Curtis's Workshop: Storming the Executive Ranks: Practical Strategies to Enhance Authority and Tools to Create Priority for Customer Experience Initiatives
Authority is the currency of the C-Suite. Most loyalty or experience executives are challenged to obtain the authority needed to influence the organization to take action to better serve customers. You must lead by influence to effectively resolve customer issues and enhance the end-to-end customer experience.
There are three types of authority: borrowed, positional and earned. How do you leverage borrowed authority to the fullest while earning your own authority that eclipses all other?
Nov 29 - Dec 1, 2011
Curtis's Keynote Topic: Putting A Real Value On Customer Centricity
- Cost justifications for customer-centricity to be used to "sell" initiatives to the C-Suite and the rest of the organisation
- Discover and leverage "unlikely allies" to champion your cause and win over reluctant supporters
- Killer customer-centric KPIs to measure and prove success
- Customer value scoring to separate unprofitable customers from the rest