Annual CCO Summit
2010 Annual CCO Summit - San Francisco
October 19, 2010 | 8:00 am PT
Learn how your peers are (re) building customer trust that forgives missteps and recession cost-cutting efforts. Share best practices with visionary CCOs. This is the only gathering of its kind, uniquely focused on the challenges of CCOs.
Learn More
2011 Annual CCO Summit - New York City
October 18, 2011 | 8:00 am ET
Accelerating Leadership in 2012. How does one become a compelling leader? What are the traits, skills, and strategies of the most successful Chief Customer Officers?
Learn More
2012 Annual CCO Summit - Atlanta
October 16, 2012 | 8:00 am ET
Annual CCO Summit open to members free and to non-members for a fee. This year's theme is Innovation. Location is Teradata's Customer Briefing Center, Johns Creek GA.
Learn More
Strategy Roundtable
Best Practices in Gaining Authority
March 1, 2012 | 12:00 pm ET
Discussion of borrowed authority, earned authority, and the best practices for increasing each of them.
Learn More
Conversations With the CCO
Creating Xtreme Customer Loyalty
March 9, 2010 | 1:00 pm ET
Loyalty has nothing to do with satisfaction. Loyalty is an emotional response to a brand that drives higher repurchase rates, greater profits, and significantly higher lifetime value. Rudy Vidal, former CCO of inContact and SVP of Strategy for consumer technology giant Panasonic.
Learn More
World-Class Practices in Customer Reference Programs
April 5, 2010 | 1:00 pm ET
Prospects believe what your customers say about you far more readily than anything you say about yourself. Customer reference programs are designed to help your prospects hear exactly what they need from your customers in order to make the sale.
Learn More
Making The Customer Voice Roar Through the C-Suite
May 11, 2010 | 1:00 pm ET
Every executive believes that their company is customer-centric because, after all, the customer is paying the bills. However, their customers’ perspective is often quite different. How do you bring the customer perspective into the board room? How do you make your voice as the customer expert heard in the C-suite over the roar of budget cuts, layoffs, and the myriad other priorities.
Learn More
Turning Employees into Raving Customer Advocates
June 8, 2010 | 1:00 pm ET
How do you introduce an antiquated culture to the contemporary customer? As hard as we might try, we simply cannot create satisfied, intensely loyal customers without first changing our culture from one of indifference to intense customer care. How do you help employees become aware of how critical they are in delivering a stellar customer experience that drives loyalty and revenue?
Learn More
How Nationwide's "On Your Side!" Program Improves the Customer Experience and Drives Loyalty
March 10, 2011 | 2:00 pm ET
Whether interacting directly with customers or working behind the scenes, everyone’s job ultimately has in impact on the customer experience. How can you motivate every employee to care deeply about customers? "Show them you know them and that you care about them," is one way. "Act on their behalf and help them make informed decisions," is another. At Nationwide, they do all this and more, and call it being "On Your Side.", Jasmine shares what she’s doing to help employees who, in turn, are enhancing the customer experience as a way to help build customer loyalty.
Learn More
Creating a Five Star Customer Culture
June 23, 2011 | 12:00 pm ET
What does a customer-centric culture look like in 5-star resorts? How do you unify this customer experience across 27 disparate properties and 21,000 employees scattered across an entire continent? In 2006 under the guidance of Chief Customer Officer Ica van Eeden, Sun International embarked on a new customer-centric strategy, identifying five key areas of focus.
Learn More
Customer Centricity After Year 1
August 11, 2011 | 2:00 pm ET
This conversation is a panel discussion with council members who will be taking a look back at their first year as a CCO and sharing their experiences.
Learn More
Connect with Nationwide's Jasmine Green
December 8, 2011 | 2:00 pm ET
Jasmine Green shares her experiences as a customer professional – including her most defining learning experiences as a CCO – and the best practices or process improvements to come out of them.
Learn More
Seven Critical Success Factors for CCOs
January 19, 2012 | 2:00 pm ET
Curtis Bingham, Founder and Executive Director, outlines the critical factors necessary for CCOs to achieve lasting success.
Learn More
Connect with PG&E's Helen Burt
March 8, 2012 | 2:00 pm ET
Helen Burt talks with Curtis Bingham about her experience as a Chief Customer Officer for one of the nation's largest utilities, Pacific Gas & Electric.
Learn More
Connect with Rosetta Stone's Jay Topper
April 26, 2012 | 2:00 pm ET
Curtis interviews Jay Topper, Rosetta Stone’s SVP of Customer Success.
Learn More
Council Meetings
CCO Council Q1 Executive Roundtable
February 4, 2011 | 2:00 pm ET
CCO Council Q1 Executive Roundtable Teleconference for CCO Council Members.
Learn More
Chief Customer Officer Council Spring Meeting
May 19, 2011 | 8:00 am ET
The theme for this meeting is, "Driving Customer Centricity Throughout the Organization." Everybody talks about customer centricity as the new mandate, yet too often our customers tell us the gap between ideal and reality is huge...
Learn More
CCO Council Executive Briefing: July 12, 12pm EDT
July 12, 2011 | 12:00 pm ET
Critical Customer Analytics For Uncommon Results
Learn More
CCO Council Quarterly Meeting
February 22, 2012 | 12:00 pm ET
CCO Council meeting for members only.
Learn More
CCO Council Quarterly Meeting
May 15, 2012 | 9:00 am ET
CCO Council meeting for members only.
Learn More
CCO Council Quarterly Meeting
July 19, 2012 | 12:00 pm ET
CCO Council meeting for members only.
Learn More
CCO Council Spring Meeting
April 2, 2013 | 8:00 am ET
How will your role change by 2020? At our Spring Meeting to be held on April 2, 2013 in New York City, we will discuss the trends arising from the CCOC-Walker Information Customers 2020 study and the urgent implications for you. We’ll discuss exactly how the most successful CCOs are already changing. And we’ll dive deeply into the five proficiencies that you as a customer executive must develop as you adapt to the changing customer reality.
This meeting is free to CCO Council members. Non-member attendance is only by invitation. Contact curtis@ccocouncil.org for more information.
Learn More