A Quote about the CCO Council from Curtis Bingham
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CCO Council Videos

The CCO Council produces videos to highlight the experiences, insights, and recommendations of Founder and Executive Director, Curtis N. Bingham and of our individual Council members. Here you can find answers to your questions on strategy, customer centricity, CCO authority, Voice of the Customer, and numerous other topics. You will also learn first-hand from Council members the value and the tangible benefits of Council membership and attendance to Council events.

Below you will find our current top three videos, followed by the listings in our two video series, Curtis On… and Voice of the CCO.

We welcome your feedback on the videos you see here, as well as future topics you would like to hear us address.

 

Top CCO Council Videos
 

Curtis on...The Customer Engagement Trajectory

In this video, Curtis discusses the point at which engagement emerges and provides greatest value from the interactions between a business and its customers.

 

Curtis on...Not Engaging With Customers Is Hurting Your Business

In this excerpt from a discussion on customer engagement, Curtis talks about the risks of not engaging with those customers who may be very vocal about your business.

 

Curtis on...CEOs Acting as CCOs

Curtis discusses CEOs who take on the additional responsibilities of CCOs and how they can optimize their relationship to the CCO function.

 

Curtis On...

CCO Council Founder and Executive Director, Curtis Bingham, shares his insights on a host of customer related topics

Voice of the CCO

CCOs and other most senior customer executives share their wisdom and experience from the field
 

 

 

Testimonials

"At SAVO, we are dedicated to our customers' success. We have organized our teams around it, developed programs to promote it, and we measure ourselves based on their success. I look forward to working with other members of the council to explore innovative ways to drive the imperative
of customer success to
the forefront of an
organization’s
strategic initiatives."

Brian Study
CCO
SAVO Group

Conversations with a CCO

CCO Council 2017 Spring Meeting

CCO: To be determined
April 11, 2017  |  8:00 am ET
Employee Engagement: The Key to Customer Engagement.